Privacy Notice
Last updated: 19 June 2026
Stone Performance Physio is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Stone Performance Physio is an independent physiotherapy service operating from:
Stone Performance Physio
Waterloo Court Health & Wellbeing Hub
No. 1 Waterloo Court
Waterloo Cross
Uffculme
Cullompton
Devon
EX15 3ES
Email: info@waterloocourthealthhub.com
Stone Performance Physio acts as the Data Controller for the personal information collected in connection with the provision of physiotherapy services.
Information We Collect
We may collect and process the following information:
Personal Information
- Name
- Address
- Date of birth
- Telephone number
- Email address
- Emergency contact details
Health Information
- Medical history
- Current symptoms and diagnoses
- Medication information
- Assessment findings
- Treatment records
- Referral information
- GP and healthcare provider details
Administrative Information
- Appointment history
- Correspondence records
- Payment and invoicing information
Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and analytics data
Why We Collect Your Information
We process personal information for the following purposes:
- Providing physiotherapy assessment and treatment
- Developing treatment plans and rehabilitation programmes
- Communicating regarding appointments and clinical care
- Maintaining accurate clinical records
- Managing payments and invoicing
- Meeting legal, regulatory and professional obligations
- Improving our services and website
Lawful Basis for Processing
We process personal information under the following lawful bases:
Healthcare Provision
Processing is necessary for the provision of healthcare services and health management.
Contract
Processing is necessary to fulfil our agreement to provide physiotherapy services.
Legal Obligations
Processing may be necessary to comply with professional, regulatory or legal requirements.
Legitimate Interests
Certain administrative and business activities may be processed under legitimate interests where appropriate.
Sharing Information
Your information will remain confidential and will only be shared:
- With your consent
- With healthcare professionals involved in your care
- With your GP where clinically appropriate
- Where required by law
- Where there is a safeguarding concern or risk of serious harm
- With professional advisers, insurers or regulators where necessary
We will never sell your personal information.
Storage and Security
We take appropriate technical and organisational measures to protect personal information.
Information may be stored electronically and/or in paper records. Access is restricted to authorised individuals who require access for legitimate clinical or administrative purposes.
Record Retention
Clinical records are retained in accordance with professional and legal requirements.
Adult clinical records will normally be retained for a minimum of eight years after the last treatment episode unless a longer retention period is required.
Records relating to children will be retained in accordance with applicable professional guidance.
Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request restriction of processing where appropriate
- Object to certain forms of processing
- Request deletion of information where legally permissible
- Lodge a complaint with the Information Commissioner's Office (ICO)
Cookies and Website Analytics
Our website may use cookies and website analytics tools to improve user experience and monitor website performance.
You can manage cookie preferences through your browser settings.
A separate Cookie Policy is available on request.
Complaints
If you have concerns regarding how your information is handled, please contact Stone Performance Physio in the first instance.
You also have the right to contact the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
Changes to this Privacy Notice
This Privacy Notice may be updated from time to time. The latest version will always be available on our website.
Contact
For any questions regarding this Privacy Notice or your personal information, please contact:
Stone Performance Physio
Waterloo Court Health & Wellbeing Hub
No. 1 Waterloo Court
Waterloo Cross
Uffculme
Cullompton
Devon
EX15 3ES